Privacy Policy | Selesa Ride

Introduction and Scope

This policy applies to personal information collected by Selesa Ride (registered vehicle rental operator, Kota Kinabalu, Sabah, Malaysia) through our website at selesaride.world, via telephone enquiries, email correspondence, and in-person at our office at Level G, Oceanus Waterfront Mall, Jalan Tun Fuad Stephens, 88000 Kota Kinabalu, Sabah.

By contacting us, completing our enquiry form, or using our rental services, you acknowledge that your personal information will be handled in accordance with this policy. Our data practices are conducted under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

Information We Collect

Information you provide directly

Full name and identity documentation (MyKad or passport number)
Email address
Phone number
Driving licence details and licence number
Travel dates, destinations, and rental preferences provided during booking

Information collected automatically

Website usage data (pages visited, time on site, referring URL)
Device and browser information
IP address and approximate location (city level)
Cookies and similar tracking technologies (see our Cookie Policy)

Legal Basis for Processing

We process your personal data on the following grounds:

Contract performance — processing necessary to complete your vehicle rental booking
Legal obligation — where Malaysian law requires us to retain certain records relating to commercial vehicle rentals
Legitimate interests — website analytics used to improve our service, provided these do not override your rights
Consent — for optional communications such as follow-up messages, where consent is obtained separately

How We Use Your Information

Processing and confirming vehicle rental bookings
Preparing rental documentation and insurance records
Communicating with you about your booking, before, during, and after the rental period
Conducting post-rental follow-up to confirm your experience
Maintaining vehicle rental records as required by Malaysian commercial transport regulations
Improving our website based on anonymised usage data
Complying with legal obligations

We do not use your personal information for direct marketing without your explicit consent. We do not sell, rent, or share personal data with third parties for their own marketing purposes.

Data Sharing

Your personal information is not shared with third parties except in the following circumstances:

Vehicle insurance providers, where required to support a claim
Malaysian regulatory authorities, where required by law
Service providers operating on our behalf (such as website hosting), bound by data processing agreements

Data Retention

We retain personal data for the following periods:

Rental booking records: 7 years, to comply with Malaysian commercial and tax regulations
Enquiry data (where no rental was completed): 12 months from last contact
Website analytics data: 26 months in anonymised form

After the applicable retention period, data is securely deleted or permanently anonymised.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. These measures include:

Secure storage of physical documents in locked facilities
Password protection and access controls for digital records
SSL/TLS encryption for data transmitted through our website
Restriction of access to personal data to authorised staff only

In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authorities as required under Malaysian law.

Cookies

Our website uses cookies to support functionality and to understand how visitors use the site. Please see our Cookie Policy for a full explanation of the types of cookies used and how to manage your preferences.

Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

Access — request a copy of the personal data we hold about you
Correction — request that inaccurate or incomplete data is corrected
Withdrawal of consent — withdraw consent for processing at any time, where consent was the legal basis
Erasure — request deletion of your data where it is no longer needed for the purposes collected, subject to legal retention obligations
Objection — object to processing based on legitimate interests in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days of receiving a valid request.

Third-Party Links

Our website may contain links to external sites such as Google Maps or partner services. We are not responsible for the privacy practices of those sites. We recommend reading their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for persons aged 18 and above, in accordance with Malaysia's minimum driving age requirements. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected data relating to a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated date at the top. Where changes are material, we will take reasonable steps to notify you. Continued use of our website or services after any changes constitutes acceptance of the revised policy.

Contact

For any privacy-related questions, data requests, or concerns:

Email: [email protected]
Phone: +60 88-248 6312
Address: Selesa Ride, Level G, Oceanus Waterfront Mall, Jalan Tun Fuad Stephens, 88000 Kota Kinabalu, Sabah, Malaysia